Last updated: August 21, 2026
ShapeLabs provides digital fitness products that may be delivered electronically immediately after purchase. This Refund Policy explains how refund requests are handled.
ShapeLabs products are digital products rather than physical goods. Once an order has been successfully completed, access to the purchased product may be provided immediately through a download, order page, email, or another electronic delivery method.
Because digital products can be accessed or downloaded immediately, purchases are generally non-refundable once the digital product has been delivered or access has been provided, except where a refund or other remedy is required by applicable law.
We want you to receive the product you purchased correctly. Please contact us if:
Where possible, we may first attempt to correct the problem or provide replacement access. Where an appropriate remedy cannot be provided, a refund may be issued where applicable.
Because ShapeLabs digital products may be supplied immediately and cannot be physically returned once accessed or downloaded, we generally do not provide refunds solely because you changed your mind, decided not to use the product, or no longer want it after digital delivery has begun.
This does not affect any cancellation, withdrawal, refund, or other consumer rights that you are legally entitled to under applicable law.
Depending on your location, consumer law may provide a withdrawal period for online purchases. Different rules can apply to digital content when the consumer expressly requests immediate performance or delivery and acknowledges that applicable withdrawal rights may be affected once performance begins. ShapeLabs will not exclude any mandatory rights that apply to your purchase.
A refund will not normally be provided because a customer did not achieve a particular fitness result.
Results depend on many factors outside ShapeLabs' control, including consistency, nutrition, sleep, training history, lifestyle, genetics, and adherence to a program. We therefore do not guarantee specific weight-loss, muscle-gain, strength, or body-composition results.
If you believe you are entitled to a refund or there is a problem with your purchase, contact us at support@shapelabs.fit.
To help us locate and review your order, please include the email address used for the purchase, your order number if available, and a brief explanation of the issue.
If a refund is approved, it will normally be returned using the original payment method where possible.
The time required for the funds to appear may depend on the payment provider, bank, or card issuer and may be outside ShapeLabs' control.
If you experience a problem with an order, please contact us first so that we have an opportunity to investigate and resolve the issue.
Nothing in this section limits any legal rights you may have regarding your payment or purchase.
Nothing in this Refund Policy excludes, restricts, or replaces any mandatory rights or remedies available to you under applicable consumer-protection law.